Karol Jvb

Unreliable shipping and poor customer service

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Paid for overnight shipping. Item has t even shipped as of the promised delivery date; customer service told me it could be up to five days late. Why did I pay an astronomical amount for overnight shipping?? I dont need the item five days past the promised delivery date. This company is all about the money grab and doesnt stand behind their products or service. Not worth the hassle no matter how cute the item looks. Save your hard earned cash.
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Loss:
$50
Pros:
  • Cute items
Cons:
  • Horrible delivery and customer service

Preferred solution: Full refund

User's recommendation: Do not buy from personal creations

Carolyn T Wzv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Minneapolis, Minnesota

FINALLY, You disappointed me!

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Personal Creations - FINALLY, You disappointed me!

I am a state employee and i have so many of your personalized cups in my office. My colleagues love them.

I have made 2 attempts to order a personalize cup for the remainder of my colleagues to give them at our holiday meeting on December 5, 2023.

You have advertised the snowflake mug starting at 4.99 and once I spoke with Kimberly over the phone for clarity, the cups are starting at 9.99.

For the very fist time, Personal Creations has REALLY disappointed me with FALSE ADVERTISEMENTS, as there is absolutely nothing once I click on that mug for 4.99.

I've REALLY depended on your company for many years!

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Pros:
  • Personalised products
Cons:
  • Price scams

Preferred solution: Price reduction

User's recommendation: Pay attention to details!

Fatima M Cce

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Wrong product

Personal Creations - Wrong product
Personal Creations - Wrong product - Image 2
Personal Creations - Wrong product - Image 3
I ordered a graduation banner and I didnt like it the number are covering the picture. I need help I need a refund the product didnt come out good. I have sent multiple email, and spoke with different people and nothing.
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Loss:
$40

Preferred solution: Full refund

User's recommendation: Better customer service

Diana L Wne

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Verified Reviewer

Peeling wind chime

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Personal Creations - Peeling wind chime
Personal Creations - Peeling wind chime - Image 2
Didnt even have this out in the winter weather. It was out under my (covered) porch about 6 months total and it peeled all around the edges and completely in the clear of hitting anything. I contacted them and said they have to have the invoice number to replace it. I explained that my ex daughter in law got it for me last year when my mother passed away. WHO wants to ask someone for an invoice number from a person that gave a bereavement gift? I showed them pictures. This hangs from the bottom of a wind chime.
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Pros:
  • I liked the design
Cons:
  • Paint peels off

Preferred solution: Replace at no cost

User's recommendation: Don’t buy anything that goes outside

Lema F

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Verified Reviewer
| map-marker Orlando, Florida

Issue with product

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The picture that was delivered was very blurry and not good quality. The frame had damage in several places and there was some pink paint that wasnt supposed to be there on the painting in one spot as well. I called in and the customer service rep was very helpful and kind. Unfortunately, the company wouldnt have been able to send a new one in time (by next Saturday for my families Christmas celebration), so they provided me with a generous refund. I appreciated the compensation for the issues/damages.
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User's recommendation: Send in a very sharp image to avoid quality issues

Jeanmarie A Bih

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Verified Reviewer
| map-marker Buffalo, New York

Just placed an order and they charged me 10 for shipping

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They overcharge me dollars. They had an offer to have my item shipped with 7.99 they charged me 10.00 without my consent
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Resolved
Presley Zvs

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Verified Reviewer
| map-marker Chicago, Illinois

Resolved: Default on orderI could never get through after going through to get to the right place

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Updated by user Nov 15, 2023

Company fixed the issue and I have been provided with apology.

Original review Oct 31, 2023
I could not get through, it kept hanging up on me The recording kept sending me to the wrong place and then I never got an.answer...very frustrating
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User's recommendation: Make it easier to reach customer service

Resolved
Shelly T Gfd

Resolved: I want my granddaughters gift

I ordered awhile ago I have no updates I already had a bad experience with you. I had to send my product back because the name was falling off. They sent me a new one that was fine. I ordered another one for my other grandchild. I would like to know where it is. Thank you.
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Preferred solution: Deliver product or service ordered

User's recommendation: Right now you’re sucking contest

Tandi Nqw
map-marker Rockledge, Florida

Received wrong merchandise

Personal Creations - Received wrong merchandise
I received the wrong personalized ornament and would like to have what I ordered Order 370191****49-1
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User's recommendation: Get what you ordered

Nancy H Syg

Waited on phone for customer service for 15 minutes then they disconnected me!!

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I waited on phone door 15 minutes for customer service. When they finally answered I could hear her but she couldnt hear me. It was something on your end. Then she told me she was disconnecting the call. I think she should have called right back but no call. I had to start all over
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Loss:
$42
Pros:
  • Love the products & fast delivery
Cons:
  • This is only problem i have ever experienced

Preferred solution: I got 3 emails and it appears my order was duplicated. I’m trying to cancel the 2 that are incorrect.

Anonymous
map-marker Bloomington, Illinois

False Advertising

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This company emails you discounts or percentages off but doesnt follow through, changes the terms after the fact.
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User's recommendation: False Advertising

Barbara M Nmz

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Verified Reviewer

Problem with my order speak to a representative

I want to speak to a live representative. My first order should be canceled. Ordered twice!! Please call me. Thank you!!
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Loss:
$68

Preferred solution: Full refund

Anonymous
map-marker Tacoma, Washington

Refund for expedited delivery

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I paid for expedited delivery to get my purchase by Dec 1. I didnt receive it until Dec 4 th. I called and theyre refunding me for the extra cost of shipping.
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E-commerce Talks

Art for Your Home Not Museums

Mar 7, 2022

Art at home can add a special touch to interior design. In this video interview with Leonid Afremov Studio, we talk about art and the world-known artist, Leonid Afremov. Learn more about the unique technique that makes his paintings so special and how the studio is still in business.

David Afremov
David Afremov

David Afremov is a co-founder of Leonid Afremov Studio, where you can order original oil paintings, canvas, and giclee from the world-renowned artist Leonid Afremov.

kathleen l Wim

Wrong address

Id like you to the returned item with the correct address. The postmaster is returning the package to you because the address was incorrect.
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Pros:
  • Cute stuff

Preferred solution: Deliver product or service ordered

Resolved
June M Sso

Resolved: Not good

Updated by user Nov 16, 2023

Company fixed the issue and I have been provided with apology.

Original review Nov 01, 2023
Item arrived damaged. It is a gift and it is customized for a client. I want to return and get a new one at no charge to me
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Preferred solution: Same item sent that is not broken

Neoma D

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I need to reset password

It keeps saying they sent an email to reset password, but I dont get one. This is ridiculous!! All I want to do is reset password so I can order.
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Preferred solution: My password reset!!

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