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As a previous customer of Personal Creations over the years, I am cancelling an order I was going to place today (9/17/17) online. As I reached the checkout section, I noticed that there was a charge for "CARE & HANDLING" for $4.99 on top of a regular delivery charge...
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4.0
I didn't like
  • Price scam
#1101941
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I ordered a number of items (at least 12) last year for Christmas. this year I needed to sign into my account and was unable to use there link, was told it was my issue! they can not assist me, but would gladly take my money by placing an order for me! I needed to see...
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3.2
#1101581
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I placed my order on 6/4/17, a personalized book for my only grandchild, who was turning 1on 6/20. Called 6/17 and was told would be shipped on Sunday, 6/18 and would be on time for his birthday. Just called again and now it is 6/19 and the rep tells me" oh i will have...
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1.0
#1063380
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Personal Creations Shipping Service Review

Personal Creations
#1001557
1.5
Details
I ordered something that they said would get there in time for Valentine's Day. I chose the extra shipping to get it there in time but they don't tell you until after you pay that they also charge the regular shipping charge on top of it.
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Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
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Value for money
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Short Review on October 15, 2016

Personal Creations
#937101
Very unhappy with this company I purchased a gift for somoenone as a surprise it came with the wrong name and then when I asked for a refund they said they could do 30% like that was a good deal. so disappointed I will never order from here again I will go locally instead. I will no longer be recommend this site to family and friends either.
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Personal Creations Shipping Service Review

Personal Creations
#862719
1.0
Details
I just placed an order and at the very end it never broke down the extra charges to ship the item. Price $24.99, standing shipping $7.99, Care & Handling $3.99, Express Shipping $4.99, total $38.21. What a rip off, don't be fooled, don't order from this company. I'm surprised i'm not paying for the packing tape to box it.
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Advertised vs Delivered
Delivery Service
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Personal Creations Account Review

Personal Creations
#815705
1.0
Details
I want to close my account and find no where to do it. Tired of being spammed!!
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Website
I ordered an item for $33 and ended up paying around $53 total. They charged $9.99 for shipping (which is on the high end for a lot of on line companies now-a-days). Then they charged an extra $5 to get it delivered by 7 days (as week, that should not be an...
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1.5
#1061619
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I ordered two personalized cups for my granddaughters,they were the year they were born and what had happened that year and the cost of bread,mil,k, ect.. It just so happened Hannah got Kinsees cup and Kinsee got Hannahs cup.The year was 1998 Kinsee was born in...
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4.8
#972085
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Email received: "Up to 30% off and FREE SHIPPING" After entering my information for my order I received a discount on each item and was sent to the payment section. My choices for shipping were standard to upgrade, I selected standard thinking the shipping must be auto...
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2.3
I liked
  • Product seem beautiful on website
I didn't like
  • False prices discounts on website
#970029
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Personal Creations - This is my update
This is my update Since I seem unable to correctly post an update again.... Still no resolution and no contact from the company....no surprise. After much research I finally came across a few names at the Personal Creatons parent company. I am in the process now of ...
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1.0
West Milton, Ohio
I didn't like
  • Poor quality product for dollar
  • Zero customer service
  • Company resolution
#920640
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I have talk to this company twice and also emailed concerning a monogram decal on a salad bowl. I received this as a gift, it was lovely. I washed it out by hand only to find that the monogram was only a decal and slid off. I called the company they cannot, no they...
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1.0
I didn't like
  • Zero customer service
#902385
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Problem 1) Bold Letters: FREE SHIPPING ON ORDERS 49+ Discount taken at end. (There was no fine print....apparently it's somewhere on the bottom of the page according to the supervisor which is tricky in itself) Problem 2) I had a promo code for 20% off which they...
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#798622
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Contact Personal Creations

Mailing Address:
Personal Creations
19W661 101st Street
Lemont, IL 60439
Phone:
(866) 834-7695
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Personal Creations Products and Services

YOU GUYS HAVE THE WORST CUSTOMER SERVICE. MANAGER'S GIVING FALSE INFORMATION TO CUSTOMERS. ALSO EVERY TIME I HAVE CALLED, I HAVE GOTTEN DIFFERENT ANSWERS WHICH MAKES NO SENSE. PLEASE CLOSE DOWN YOUR COMPANY. PEOPLE SHOULD NOT WASTE THEIR MONEY ON THIS ***. EXTREMELY...
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#795452
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