Anonymous
map-marker Yonkers, New York

Missing order

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I ordered an ornament for Christmas and it said it was to be delivered by 9pm on December 21st...still waiting.Your delivery service is clearly not good. I cant recommend your company now. Bummer.
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Linda S Hqd

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Verified Reviewer

Waiting for a package

I was supposed to get a parcel on the 14 th December and it still hasn't arrived yet
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Cons:
  • Not able to tell me where my order is

Preferred solution: Deliver product or service ordered

Bibi R Vel

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Didn't receive my package

I tracked my package and it was shown it delivered but haven't received it
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Cathy S Nng

Protect other customers

I had personalized ornaments made for my children. I paid the extra for faster shipping and was guaranteed a delivery date of Dec 9th. I purchased on Dec 2 and was only going to get to see my kids on the 12th. I have been more than patient but now there is no way to get in contact with them and these ornaments are more than a week late and I am still receiving vague emails about my shipments arrival. I may be less upset if the company had not guaranteed...had not charged me more for the lie... and had these not been ornaments which indicate the christmas of 2020. It appaers I will not get these by then. I dont even know if I will get them at all because no one at this company will answer. Do Not Order from Personal Creations
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Loss:
$97
Cons:
  • False advertising

Preferred solution: Deliver product or service ordered

User's recommendation: Do Not buy here I cant even rate them low enough. Sad cause the pictures of their stuff really excited the christmas spirit in me

Anonymous
map-marker Abbeville, South Carolina

Haven't received order

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Havent received my order. Was on hold for 20 minutes and finally hung up. Customer Service is impossible to contact. My order was supposed to be here Dec 10th. My card has been charged and I still dont have my order.
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Kadince Gpx

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Verified Reviewer
| map-marker Germantown, Maryland

Never received order

I tried calling cannot get through. I never received my order
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Anonymous
map-marker El Dorado, California

Customer service is terrible!

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I tried to track my order through the tracking number they sent in shipping confirmation e-mail UPS say not valid tracking number, have called service number more the 8 times in last 3 days, was on hold 1 hour or more each time, twice my call was answered after at least a 45 minute hold, as soon as they answered the call, I was hung up on! Right back where I started, nowhere, with the wrong tracking number they gave me in my e-mail!
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Anonymous
map-marker Saugus, Massachusetts

I haven't received an item

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I received a refund from pay pal a credit on my account. Never received item from Personal Creations. Tried contacting them via phone and email no response.
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User's recommendation: After reading reviews this company has many complaints

Anonymous
map-marker Honolulu, Hawaii

Missing order

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I would like to thank Michelle for helping me. I really appreciate it.
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User's recommendation: To buy more from personal creations

Aycen Kyo

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Verified Reviewer

Discrepancy in prices

My catalog has cheaper prices than online and I could not reach anyone to fix these prices. Please update my order.
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Preferred solution: Price reduction

Anonymous
map-marker Ruckersville, Virginia

Help in uploading pictures

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It was a long and frustrating effort, but the agent was excellent. She went above and beyond to help me, was most patient and creative in her effort to solve my unsolvable problem. She deserves a BIG raise!
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Anonymous
map-marker Saugus, Massachusetts

I haven't received an item

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I ordered item Oct 31 ...toy animal with monogrammed name Christmas present for grandson. It is now Dec 8 I have filed a complaint with my pay pal account.. I have tried calling personal creations they do not answer also emailed a complaint... No Response...
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User's recommendation: Do not order from this company

Anonymous
map-marker Atlanta, Georgia

Missing order

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Customer service took good care of my order after USPS seems to have lost my packages.
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User's recommendation: Great customer service

Anonymous
map-marker Albany, New York

Can't receive items

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Horrific is all I can say. I tried to place an order but the website doesn't recognize my address. I called trying to place the order and I STILL CAN'T because they can't override the system. Absolutely ridiculous. I wasted so much time. Can't believe they can't ship my order anyway.
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User's recommendation: I can't recommend

Michael B Yxe
map-marker Downey, California

Order hasnt arrived

Checked order status and it states the item is sold out. Why take my order and my money if you don't have the product. I tried calling but on hold for over an hour( called 4 times same results). How do stay in business? Please give me my order or my money. Last time I ever do business with your company!
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Preferred solution: Deliver product or service ordered

User's recommendation: NO.

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