Anonymous
map-marker Walkersville, Maryland

Still haven’t 1 st order

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So I called yesterday 12/19/2022 I called and explained that I still havent recovered my order and that I called post office and all there recent orders have been delivered. So therefore its lost or something. You custom service reordered it and stated it should be by 12/22/2022 . As a priority situation. If I do not receive my order by then I will no longer order from your company. Im done. This is a Christmas gift. Thx
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User's recommendation: Don’t order at Christmas time

Graycee Rsn

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Verified Reviewer

Just a question on the phone for customer service and no other areas are observed so customer service gets five stars Plus

This was just a phone call to customer service to ask several questions, no other areas are observed, customer service gets five stars plus! That person on the phone was spectacularly kind patient knowledgeable and thorough answering all my questions. Yay for customer service! TKS/kcl
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Pros:
  • Pro for customer service no other areas observed
Anonymous
map-marker Seaford, Delaware

Need to fix an order

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Had wrong place for order lady was real nice and polite and explained that I had the wrong company and gave me the name of the company that I had ordered from I explained that I always order from personal creations and had made a mistake
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User's recommendation: This is a good place to buy personalized gifts

Shontay Ukr

Order

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The first time I called I did not get the mans name but I believe he hung up on me because I can hear him breathing and I kept saying hello he did not respond and then when he said he said hello and hung up on me. The next time I called I spoke to Yvette and she solve my problem for me I had 40% off on my order and when it went through it did not take the 40% off but she could do it for me and she did. Thank you Yvette
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Loss:
$100
Pros:
  • Unique items that you can personalize
Cons:
  • Check and make sure you have that percentage off

Preferred solution: Price reduction

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Banning, California

Received gift but sender unknown

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Personal Creations - Received gift but sender unknown
You still haven't let us know who send the chimes. Your service is abhorrent. We received beautiful bereavment chimes with no name of sender. How can we thank them. Your service sucks. Jizmejian family 512-773-****
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User's recommendation: Poor service

Anonymous
map-marker Brooklyn, New York

Wrong order

I will never used this site again sent me the completely wrong item and said there was nothing they could do I should have checked my email
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User's recommendation: Don’t use them

Barbara H Aao

I need to cancel order

I need to cancel the order I just made. The amount was much higher than I realized. The confirmation number is: 370193****72. I didnt get the order number as it showed up too fast.please contact me at : barbiehef@***.com or call 620786****. Thank you. Please get hold of me at your earliest convenience.
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Preferred solution: Full refund

Annette P Uie

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Verified Reviewer

Order

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Placed order and it said was an error to reorder again. I only need the order that has 1 4 family and 2 5 family ornaments please cancel the first order with 1-3 family ornament and 2-5 family ornament
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Umar Nzh
map-marker Wilmington, Delaware

Unsubscribe from your services

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I never wanted this service and to get rid of it, I have to employ 2 steps to get rid of the texts and another to get rid of the emails. Ridiculous practices.
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User's recommendation: Nope. Don’t do it.

Mary L Dwi
map-marker Lima, Ohio

Very very very dissatisfied!

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I ordered 2personalized items on first order. As I attempted to see what final pricing would be I clicked

on continue n my order had already been placed.

This happened to me twice, the second order was not complete as again checking on final price n order was automatically placed before edited. After trying to cancel order was told orders could not be canceled! Nor did I get my 30percent discount. Will never use ur company again n will strongly advise it not to be used by anyone.

Unfortunately I only have one order number which is #371666****90. The other order was made on the same day w 2 items on order.

Mary Lucas dlucas16@***.rr.com. Please take my email off ur listing

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Preferred solution: Full refund

User's recommendation: DO NOT USE THIS COMPANY EVER!!

Sue B Bnx

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Verified Reviewer
| map-marker Milton Keynes, England

Not delivered in timescale stated

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I ordered this item for an anniversary present fir a particular date but it didn't arrive. However, Personal Creations sent a replacement albeit I then had to wait a further 2 weeks for this. They did give me a credit of £3.99!! Had I known it was coming from USA I wouldn't have bought from them. The website is misleading as it shows the based in the UK.
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Loss:
$4
Pros:
  • Looks lovely on website
  • Product seem beautiful on website
Cons:
  • Poor customer service

User's recommendation: Be aware your item may come from abroad

Sue B Tal

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Verified Reviewer
| map-marker Saint Neots, England

Dissatisfied

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My item has not arrived to the expected delivery date. However Personal Creations have agreed to replace the item but I now have to wait another 2 weeks for the replacement. Hopefully it will arrive this time. Had I known the item was coming from the USA, I wouldn't have ordered through them. Their website is misleading as their address is shown as being in the UK
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Pros:
  • Looks lovely on website
Cons:
  • Not delivered by due date

Preferred solution: Deliver product or service ordered

User's recommendation: Check the info on website before ordering

1 comment
Sue B Bnx

My replacement has arrived along with the original one. So i now have two.

As they are both engraved I can't return one and can't use it for anyone else. I did get a credit from them of £4.99 as a goodwill gesture. .

Wow- as the item cost over £40 its a drop in the ocean. Definitely won't use them again

Alyse Rtx

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Verified Reviewer
| map-marker West End, North Carolina

Take me off email list!!! No place to unsubscribe!

I dont like that there is no place to unsubscribe from your emails!! You are like the uninvited guest that keeps showing up and I cant get rid of you!
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Sharon F Xjp

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Verified Reviewer
| map-marker Browns Mills, New Jersey

Unhappy with product

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Unhappy with how item was shipped. Pillow came wrinkled. This is a disgrace. Tried phoning companygetting run around.
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Loss:
$30

Preferred solution: I want a new pillow…shipped in a box this time to prevent wrinkles and damage!!!

User's recommendation: Don’t purchase this item

Anonymous
map-marker Nashville, Tennessee

Items smaller than they appeares

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Nice quality though. Measure the size before purchasing. I would love to return it, but I am not able to or cannot.
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