William R Jqm
map-marker Pittston Township, Pennsylvania

Get a refund on the orders an redemption code

I ordered personalized ornaments for Christmas gifts for my family.I recieved 4gift codes Happy 25 with25% off my next order and when I put the code Happy 25 it would not take it,I also recieved 6 special gifts of $15.ok off my next order and when I put the redemption code in it would D not take it. Redemption code was HC#2LXUEP 4, I th W the I have 6tedempton codesHCK9DRDENT,, HCHRTVBA92,HCS2LXUEP4,,HC9k53BH,HCY1TAEPAY, HCET1QR2X1S,, And 4 HAPPY 25%0ff wthorder no371041****80-1, 370312****0-1 , 371723****15-1, 371887****54-1, will you be willing to honor thesecodesThey wewr mailed to William Rinaldi.thank you
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Pros:
  • Love the items
  • Liked that you can personlise products
Cons:
  • Customer service rep refuses to issue refund or assist

Preferred solution: Let the company propose a solution

Carol G Nmh

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Verified Reviewer

Did not receive my order

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I still have not received my order from Mid October I paid 86.00 plus dollars and now it shows no where in their system It does not show in their system and they can never be reached
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Loss:
$87

Preferred solution: Deliver product or service ordered

User's recommendation: Do not order from this company

Erin H Drb

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Verified Reviewer
| map-marker Omaha, Nebraska

Engaged Christmas Ornament

I ordered an engaged Christmas ornament on 12-20-2021 and my debit card was charged $27.24 and I was sent an email a couple of days ago letting me know that I would receive my purchase by 12-24-2021. I havent received it yet and I was hoping it would have come. Unfortunately I dont have my order number but my debit card ending is 8338.
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Sandy, Utah

Broken bowl and the writing and characatures on another bowl was written practically sideways.

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Broken ceramic bowl and and with the second bowl, writing, along with characutures were put on sideways. They took care of the problems efficiently and immediately sent me two new bowls which were perfect. They were very kind and easy to do business with. Thanks.
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User's recommendation: Quality products but, I wouldn't order any glass items from them. The first bowl was complete shattered into about thirty pieces.

Anonymous
map-marker Dubai, Dubai

I was positive in Delhi i called them to refund but no response

Please don't trust them they don't want to do any support. No refund they issue one voucher i try lot but not redeem Very very poor service .
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Anonymous
map-marker Denver, Colorado

Mailing List

Good afternoon, Can you please remove from your mailing list: Michelle Desloge 250 Elm St. Denver, CO 80220 Thank you, Michelle
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janice c Vhc

Won't recognize UPS Address to send to.

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Won't recognize UPS Address to send to. They could override the database last year and fix it. Say they can't now. Said my order didn't happen that it would be recorded in my account if I had ordered. Well, it's because I did it over the phone. They said it would still be listed there. It isn't. Won't ever order from them again. Shame, pricey, but I like the variety and personalized items. Shipping is ridiculous cost wise.
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Pros:
  • Quality products
  • Personalised products
Cons:
  • Customer service
  • Poor customer service
  • Offer no resolution or offer to find out how to fix problem

Preferred solution: Let the company propose a solution

User's recommendation: If sending to a UPS Store address, run the other way.

Tamara M Vqf

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Verified Reviewer

Where is my order order number 370454****57

The tracking app is not working I need to know where my order is order number 370454****57 my order has not arrived yet
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Pros:
  • Great products

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Westfield, Massachusetts

I was very satisfied with the results

I ordered a wine rack when it came in we noticed that the corner was snapped off of it I contacted personal creations they immediately said they would replace it free of charge I havent received it yet but I did get notification that it has been sent to me so I am very happy with the results they were quick to respond back to me and within 24 hours the item shipped
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User's recommendation: I would absolutely recommend personal creations for future purchases

Anonymous
map-marker Garland, Texas

Complaint

Quality of item was less than expected. Was embarrassed when I presented it to my DIL. Couldn't get anyone by phone. Will look for other options in the future.
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User's recommendation: Proceed with caution

Inez Ygg
map-marker Griffin, Georgia

Order

I would like to know why I havent received my order from November 29. Its three days past the estimated delivery date and tracking information hasnt been updated in 7 days. What is DHL shipping and how do I contact them?
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Kathryn M Buo
map-marker Scottsdale, Arizona

Locate an order

I order a step stool for my granddaughter on 11/8/21 and it Hasnt been received. It was paid for through pay pal.
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Loss:
$48

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Doncaster, England

Issue resolved

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Parcel didn't arrive. Customer services sorted it out no problem. Got a replacement. Will definitely be buying again .
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User's recommendation: But with confidence

Anonymous
map-marker Fort Worth, Texas

Customer Service

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They ended up taking care of it so I dont have any problems with them. They actually went above and beyond what I expected Thank you.
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User's recommendation: Call them, don’t email them.

Baylin Gti
map-marker Chicago, Illinois

Order incompmete

Please have someone call me at 618317****, in reference to an order I am trying to place. Was on hold a very long time!
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