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Contact Personal Creations Customer Service

Personal Creations Phone Numbers and Emails

Toll-Free Number:

  • (888) 741-0508
Call customer service
Send Message

Customer Service:

  • (888) 627-3283
  • (866) 834-7695

Personal Creations Emails:

Business Sales
Customer Service
Legal
Privacy Inquiries, Privacy Inquiries, Privacy Inquiries
Media
privacy@planetart.com
CCPA Inquiries
Is this your business?

Personal Creations Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Personal Creations Customer Service is rated at 2.4 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    86% phone 14% email

  • The best phone number to call Personal Creations is 8887410508. 69% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 83% of customers reported contacting a real person successfully.

  • The average hold time is up to 3 minutes. The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 3 minutes.

  • Be prepared for the call as Personal Creations may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or address or zip code.

View full overview ›

How to Contact Personal Creations?

Most Popular Number:

(888) 741-0508
Total calls: 1 288 Issues resolved: 83 Last call: Dec 16, 2025

Personal Creations customer service phone number is 1-888-741-0508. If you seek immediate assistance or would like to speak to a customer service representative in person, contacting Personal Creations via phone is the best option.
Alternatively, you can reach out to the company via the website by filling out an online form or sending a message via live chat. Personal Creations customer support is available Monday through Friday from 5 pm to 5 am PST and from 7 pm to 4 am on Saturdays and Sundays.

Personal Creations email address is wecare@customercare.personalcreations.com. As an option, you can send your inquiry to socialcare@personalcreations.com. To get in touch with the sales department, drop an email at pccorpsales@personalcreations.com.
Also, you can send an email via an online form. To do that, click the “Contact Us” button at the bottom of the page and fill out the “Email Us” form. To proceed, provide your order number, email address and phone number, full name, and delivery date.

Personal Creations is headquartered in California. Personal Creations address is PersonalCreations.com, 23801 Calabasas Road, Calabasas, California 91302, United States. If you need to contact the company via regular mail, use this address. The company also has offices in Chicago, San Diego, Lemont, and Woodbridge.

To log in to your personal account, go to the Personal Creations website and click the “Account” button in the upper right corner of the page. Choose the “Sign in” option from the dropdown list. To proceed, provide your email address and password.

Making online orders is available at any time. Personal Creations customer care team operates Monday through Friday from 5 pm to 5 am PST and from 7 pm to 4 am on Saturdays and Sundays. All orders and requests are processed within these business hours.

PissedConsumer Club

Contact Information

Personal Creations Website:

Personal Creations Help Center:

Corporate Office Address:

PersonalCreations.com
23801 Calabasas Road
Calabasas, California 91302
United States

Other Info (opening hours):

Hours:

Monday - Sunday: 4:00pm - 5:00pm

More contact details

Personal Creations Customer Service Reviews

2.4 / 5
Poor
See all 400 reviews
Maria H Puf
Excellent products and services
stars-rating stars-rating stars-rating stars-rating stars-rating
5.0

Excellent five star company very satisfied with their products they are beautiful and well-made and customer service is excellent as well

Jaylan Pjp
Damaged item

Product (Easter basket) was damaged in shipment. They are replacing it - hopefully before Easter. Then I will be happy.

How Good is Personal Creations's Customer Service?

Rocco Bhi
Rocco Bhi
Feels Disappointed | May 05, 2025

My order arrived and I was upset that my grandsons head was cut off.

Read full quote
Khairi Wpv
Khairi Wpv
Feels Satisfied | Aug 25, 2024

The person I dealt with was very knowledgeable. Had a great experience.

Read full quote
Mohamad Mjd
Mohamad Mjd
Feels Satisfied | Jun 02, 2024

Very satisfied with their products and customer service.

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Alison K Yda
Alison K Yda
Feels Satisfied | Apr 18, 2024

They refunded the damaged order easily.

Read full quote
Judy W Eoy
Judy W Eoy
Feels Disappointed | Dec 13, 2023

No one cares

Read full quote
Ramir Bpx
Ramir Bpx
Feels Neutral | Dec 05, 2023

very helpful and patient in assisting me with my issue

Read full quote

Summary of Personal Creations Customer Service Calls

1.9K TOTAL
CALLS
03:22 AVG CALL
DURATION
18% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Personal Creations?

Shipping and Delivery Question:

  • “Wrong item sent”
  • “When will order be delivered?”
  • “WHERE IS MY ORDER”

Request for Information Question:

  • “Unable to place an order on my phone”
  • “Information needed”
  • “Question international deliveries”

Product/ Service Question:

  • “Received broken snack mug today”
  • “Peeling paint on a stepping stone purchased in march”
  • “Damaged order”

Payments and Charges Question:

  • “Discount”
  • “Charges that we did not order”
  • “To use coupon I received for free shipping after I ordered”

Return/ Replace Question:

  • “Wrong name change order”
  • “Date is not correct on picture”
  • “Return”

Activation/ Cancellation Question:

  • “Unsubscribe”
  • “Cancel my order”
  • “Cancel duplicate order”

Account Question:

  • “To pay something off my account”
  • “Password issues”
  • “I need to reset password”

Website/ Application Question:

  • “Can’t order online”
  • “Find my orders on website”
  • “Unable to place order online”

Cards Question:

  • “I paid for stocking twice on different cards”
  • “Just place an order need to put a card”
  • “Too limited on sympathy card to write my own message”

Refund Question:

  • “Refund”
  • “Refund for delivery”
  • “Refund for expedited delivery”

Staff Question:

  • “Item was missing from order. Customer service rep was kind and helped me out with questions I had. She did a great job!”
  • “Speak to manager”
  • “Customer service”

Other Question:

  • “Wrong name on personal towel”
  • “I put wrong name on a Christmas stocking”
  • “Didn’t get my order”

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