When I placed my order from personalcreations.com there was no shipping fee before I pressed submit. After I submitted my order, I noticed my total was $14.99 more than before I submitted.
I called the customer service line and was told that the extra fee was for shipping. I explained that I clicked on a link that said no shipping over $25 and I had a coupon code that they had emailed me for 15% off black Friday sales and 25% off everything else. She said I couldn't combine coupons. I asked to speak to a manager and he said he couldn't take the fee off that I could cancel the order or he could take 5% more off but that the computer would not let him use another coupon.
Later, after discussing the similar complaints on this site after he said it must have been a computer glitch on my end, he said he wouldn't take anymore off because he felt he offered me a solution. I called him on his lie saying he said the computer wouldn't let him and now he said he could but wouldn't and he paused for a moment and he said I must have misunderstood that I just see it differently that he does!
Be careful if you buy from Personal Creations. They have hidden charges, lying people in the customer service department, and outrageous shipping fees!!!
Monetary Loss: $14.