Most helpful review

Received gift but sender unknown

Personal Creations - Received gift but sender unknown
You still haven't let us know who send the chimes. Your service is abhorrent. We received beautiful bereavment chimes with no name of sender. How can we thank them. Your service sucks. Jizmejian family 512-773-****

User's recommendation: Poor service.

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ID
#3879894 Review #3879894 is a subjective opinion of poster.
Location
Banning, California
New Reviewer

Unsubscribe from your services

I never wanted this service and to get rid of it, I have to employ 2 steps to get rid of the texts and another to get rid of the emails. Ridiculous practices.

User's recommendation: Nope. Don’t do it.

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ID
#3936324 Review #3936324 is a subjective opinion of poster.
Location
Wilmington, Delaware

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Verified Reviewer
New Reviewer

Order

Placed order and it said was an error to reorder again. I only need the order that has 1 4 family and 2 5 family ornaments please cancel the first order with 1-3 family ornament and 2-5 family ornament
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ID
#3856729 Review #3856729 is a subjective opinion of poster.
New Reviewer

Very very very dissatisfied!

I ordered 2personalized items on first order. As I attempted to see what final pricing would be I clicked on continue n my order had already been placed. This happened to me twice, the second order was not complete as again checking on final price n order was...
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ID
#3846335 Review #3846335 is a subjective opinion of poster.
Location
Lima, Ohio
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Take me off email list!!! No place to unsubscribe!

I dont like that there is no place to unsubscribe from your emails!! You are like the uninvited guest that keeps showing up and I cant get rid of you!
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ID
#3819835 Review #3819835 is a subjective opinion of poster.
Location
West End, North Carolina

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Verified Reviewer
New Reviewer

Not delivered in timescale stated

I ordered this item for an anniversary present fir a particular date but it didn't arrive. However, Personal Creations sent a replacement albeit I then had to wait a further 2 weeks for this. They did give me a credit of £3.99!! Had I known it was coming from USA I wouldn't have bought from them. The website is misleading as it shows the based in the UK.

User's recommendation: Be aware your item may come from abroad.

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ID
#3804884 Review #3804884 is a subjective opinion of poster.
Location
Milton Keynes, England
Pros
  • Product seem beautiful on website
  • Looks lovely on website
Cons
  • Poor customer service
Loss
$4

Items smaller than they appeares

Nice quality though. Measure the size before purchasing. I would love to return it, but I am not able to or cannot.
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ID
#3785194 Review #3785194 is a subjective opinion of poster.
Location
Nashville, Tennessee

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Verified Reviewer
New Reviewer

Dissatisfied

My item has not arrived to the expected delivery date. However Personal Creations have agreed to replace the item but I now have to wait another 2 weeks for the replacement. Hopefully it will arrive this time. Had I known the item was coming from the USA, I wouldn't have ordered through them. Their website is misleading as their address is shown as being in the UK

User's recommendation: Check the info on website before ordering.

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1 comment
#2233258

My replacement has arrived along with the original one. So i now have two.

As they are both engraved I can't return one and can't use it for anyone else. I did get a credit from them of £4.99 as a goodwill gesture. .

Wow- as the item cost over £40 its a drop in the ocean. Definitely won't use them again

ID
#3759790 Review #3759790 is a subjective opinion of poster.
Location
Saint Neots, England
Pros
  • Looks lovely on website
Cons
  • Not delivered by due date
Preferred solution
Deliver product or service ordered
New Reviewer

Unhappy with product

Unhappy with how item was shipped. Pillow came wrinkled. This is a disgrace. Tried phoning companygetting run around.

User's recommendation: Don’t purchase this item.

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ID
#3696191 Review #3696191 is a subjective opinion of poster.
Location
Browns Mills, New Jersey
Loss
$30
Preferred solution
I want a new pillow…shipped in a box this time to prevent wrinkles and damage!!!
New Reviewer

Long delivery time

Order reached my city but a week later had not reached me. Had to call customer service twice- they were polite and helpful.

User's recommendation: Patience with delivery service.

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ID
#3587869 Review #3587869 is a subjective opinion of poster.
Location
Denver, Colorado

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Verified Reviewer
New Reviewer

Not getting discount

Was suppose to get 50per cents discount with my next order just ordered again and it did not happen you sent me e mail what is the problem
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ID
#3552645 Review #3552645 is a subjective opinion of poster.
Cons
  • Incapable customer service accounting billing
Preferred solution
Discount
New Reviewer

My order is late

I paid for expedited order. Scheduled to get item as if it was not expedited I WANT MY MONEY BACK THAT I PAID FOR SHIPPING
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ID
#3551556 Review #3551556 is a subjective opinion of poster.
Location
Plainfield, New Jersey

Nothings

Nothing nothing nothing nothing nothing nothing nothing nothing nothing nothing nothing nothing nothing nothing nothing nothing nothing nothing nothing nothing nothing nothing nothing nothing nothing nothing nothing nothing nothing nothing nothing nothing nothing

User's recommendation: Nothing.

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ID
#3515305 Review #3515305 is a subjective opinion of poster.
Location
Midland, Texas

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I still haven’t received my refund.

They literally crammed a stuffed bunny in a bag si smashing the heck out of it. At the price of shipping, over 14.00 I think they could use a box. Im still waiting on my refund.

User's recommendation: Buy somewhere else.

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ID
#3500943 Review #3500943 is a subjective opinion of poster.
Location
Madera, California

No direct communication so

As my issue is unresolved I.e. I can't log in I am closing my account ive tried but NO one will speak to me Major pissed off
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ID
#3382811 Review #3382811 is a subjective opinion of poster.
Location
Dundee, Scotland

Good Company.

I made a great error. I put in the wrong company name. It's Personalization Mall, not Personal Creation. They got back to me immediately where as Personalization Mall did not. In the future order from Personal Creation not Personalization Mall.
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ID
#3305021 Review #3305021 is a subjective opinion of poster.
Location
Nottingham, Maryland

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