Personal Creations Reviews

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Never received my order

Personal Creations - Never received my order
Order elsewhereI placed my order 5 days ago. I was charged a total of $50.00 which includes $9.99 overnight shipping. My delivery date was supposed to be Oct.30th. I have emailed the concerning my order. Ive gotten no response. Ive called numerous times and all ive gotten was a recording to hold on the phone and ive waited over an hour each time and nobody never takes my call. This is horrible. This is poor customer service. How can you take someone money and never send the product nor even respond to them. Not to mention how do you charge an optional overnight fee but you didnt send the products i ordered overnight? This is crazy! Im going to report this company to BBB. This is horrible!!!!
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1 comment
#1963576

I am going through this right now!

ID
#2260892 Review #2260892 is a subjective opinion of poster.
Service
Personal Creations Shipping Service
Pros
  • Liked their personalized items
Cons
  • Never received anything and no one tried to contact me
Loss
$10
Preferred solution
Product delivery, overnight fee refunded and price reduction and apology

Need to change order I just sent

My order was not correct and I already paid for it with PayPal. I only ordered one item but was billed for 3 items. I need help to correct this mistake.
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ID
#2739360 Review #2739360 is a subjective opinion of poster.
Preferred solution
I would like to have my order corrected to receive the one item I ordered. If that is a problem then please cancel the order.
New Reviewer

Cancel order

I put wrong date and would like to cancel order I have all my information I ordered and infinity sign for my niece wedding
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ID
#2628203 Review #2628203 is a subjective opinion of poster.
Loss
$42
Preferred solution
Full refund

Shipping charges

Hi , On my last order I paid for express shipping but I saw that I got charged twice for express and regular shipping and now that Im placing another order Im getting charge again for freight how much do I need to buy in order to get free shipping ?
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ID
#2556596 Review #2556596 is a subjective opinion of poster.
Location
Redlands, California
New Reviewer

Disabled

loss of freedom of expression of art.......using human body as an art form is beautiful and i have a right to freedom

User's recommendation: be careful so you don't lose a good communication and sharing experience.

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ID
#2493562 Review #2493562 is a subjective opinion of poster.
Location
Keene, New Hampshire
New Reviewer

Damaged product upon delivery

Erica. She is Sending a replacement item, which will arrive some time later next week. She was very nervous ce
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ID
#2493480 Review #2493480 is a subjective opinion of poster.
Location
Green Bay, Wisconsin
New Reviewer

Issue with product

I ordered two Easter baskets for my grandchildren. The liner is cute but the basket is made like a dollar store basket. You won't be able to put anything in it and carry it. Very cheaply made and you can't return it being the liner is personalized. Don't buy this product. When I called them about it they said basically too bad you're stuck with it which I am $37 later when I could have went to the dollar store and got a better one

User's recommendation: Be careful what you buy from this company as things are cheaply made but expensive due to the personalization of products.

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ID
#2476182 Review #2476182 is a subjective opinion of poster.
Pros
  • Cute products
Cons
  • Made c&aply but expensive cost
Preferred solution
Price reduction

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Ask about order

No I am a Happy Customer they took care of the issue IMMEDIATELY.. and they are a very Professional company.they do Expert work and the turn turn around time from the time you place your order is in a timely manner. So Thumbs Up to C.C Sincerley, Deborah Streeter

User's recommendation: They are Awesome.

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ID
#2442189 Review #2442189 is a subjective opinion of poster.

Diversity in your Personal Creations Easter Collection

My Mom and I absolutely love your products ....... look us up I am certain we have spent close to 1,000.00 over several sales cycles. Falishia2@***.com Falishia 22@***.com I was going through the ads and I have not noticed before the absolute lack of diversity throughout the ad. Maybe it is the time in which we live but representation of different races and ethnicities is paramount in todays climate of sensitivity and racial reconciliation.My granddaughters love your products especially especially the take along chairs I have 4 of those.Oh, we have purchased 5 rag dolls , 5 to 6 backpacks and the list goes on........Would love to see children of a variety of races and cultures playing with the products they really enjoy.I dont remember past ads being so starkly White. Let's talk about it........
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ID
#2438328 Review #2438328 is a subjective opinion of poster.
Service
Personal Creations Customer Care
Pros
  • Great products

Defective order

Singing bear arrived but didn't work. I have always had good luck with your customer service and they are going to send me new one in time for grandbaby's 1st birthday!
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ID
#2392583 Review #2392583 is a subjective opinion of poster.
Location
Roanoke, Texas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Very happily surprised!

I ordered 5 personalized coffee mugs for my sisterhood well before Christmas. My inattention to detail resulted in the order sent to Somers Point, NJ instead of Haddon Twp. NJ. When I discovered the mistake I sent an email correcting the address. I received an email saying someone would look into the problem. By January I just gave up an accepted my loss. Imagine my surprise when the mugs arrived at my home on January 16,2021 and perfectly done. Now thats what I call Customer Service. Thank you!! Leahfrank@***.com
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ID
#2385681 Review #2385681 is a subjective opinion of poster.
Location
Collingswood, New Jersey

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Resolved: Missing order

Update by user Jan 30, 2021

Company fixed the issue and I have been provided with product replacement. I was offered (approximately on the 10th of January) either a refund or they could resend the product, and I chose the product.

I received the item on the 15th.

So thank you for resolving the issue. Even though it was way after Christmas, my son was very pleased with his personalized door mat!!!!.

Original review posted by user Dec 30, 2020
Lady on phone was very nice. She didn't have any new info as to where my package is, but did say she would at least reimburse my shipping. At least she tried. Hopefully I get my sons Christmas present soon!!!
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Resolved
ID
#2359480 Review #2359480 is a subjective opinion of poster.
Loss
$18
Preferred solution
Deliver product or service ordered

Lost order

Still dont have any update on status of order. ordered in November....
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ID
#2358117 Review #2358117 is a subjective opinion of poster.

Everything turned out amazing after days of trying online and then your CSR fixed it all with pricing!

So amazed that everything came 2 days after ordering 4 personalized and custom items! Finally got the items ordered on December 22nd and they arrived 2 days later on Christmas Eve, December 24th even considering it was a last minute crunch for Personal Creations to get out in time for UPS to make their delivery on time! My family loved their personalized puzzle piece picture frame and their personalized face masks! Thank you so much for kicking butt to relieving my stress! I will use you again to personalize some more gifts!
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ID
#2357337 Review #2357337 is a subjective opinion of poster.

Never received product

I placed an order for Christmas. I paid extra to get it by 12/22. The product never came. When you tried to track The order nothing would come up. I called after Christmas being a number of deliveries were delayed. I was told it was up To me to call the carrier to find out where the product was. Up to me? I did not ship it nor could the women tell what carrier picked it up!!!!! This was the most Absurd situation. I requested a refund. No help and no Christmas gift. Worst website EVER!!!! Also, they do not respond to emails. I had to call. I question that this is even a legitimate website. Do not waste your time and money.

User's recommendation: Do not shop here.

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ID
#2354453 Review #2354453 is a subjective opinion of poster.

Issue with order

Ordered item that not only received after Christmas but when I opened it One of the 4 names on the heart that was supposed to be spelled Stephanie was spelled incorrectly! I cant give a gift with a wrong spelled name on it even if I received it after Christmas. Please either replace or refund my order to my original payment.. My order number is 370473****22 Sincerely disappointed this was my first time ordering from your company and I was disappointed.

User's recommendation: I will not shop from them in the future.

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ID
#2352918 Review #2352918 is a subjective opinion of poster.
Location
Bayside, New York

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